Known for its prestigious houses in the luxury sector (Cartier, Van Cleef, etc.), Richemont is an emblematic group that has distinguished itself by its craftsmanship and creativity, which have propelled it to the rank of leader in the design of jewelry, watches, the fashion sector and associated accessories.
The luxury sector is a highly competitive industry that is constantly reinventing itself. In this sector, which relies heavily on complex expertise, Richemont wanted to implement Mercateam at the Villars sur Glâne logistics center in Switzerland. The objective of the Mercateam implementation was to capitalize on the human resources and the employees present in the field to gain in productivity and to follow as closely as possible the increase in operators' skills.
In order to face this context, the group has set two main objectives:
To support the strategic objectives presented above, we accompanied the Richemont group for 6 months on :
Saving operational time on administrative tasks (with low added value)
Structuring and rationalizing information for field teams
Mastering industrial know-how and anticipating business risks
** Return On Investment (ROI) study conducted on a site with 100 employees and 4 team leaders*.