The need to centralize information and improve traceability
Trigano, European leader in motorhomes and caravans, faces major challenges in managing its industrial know-how, particularly at the Tournon-sur-Rhône site, which employs 1,000 people on four production lines.
Lack of standardization and digitization :
- The management of skills and authorizations was based on Excel files or paper notes, making data traceability and visibility virtually non-existent.
- No structured tool to connect field teams to support functions.
Safety, quality and efficiency issues :
- No reliable skills matrix to ensure that operators were qualified for their jobs.
- Difficulty in anticipating training needs or retirements, which risked undermining operational continuity.
Complexity of training follow-up :
- Manual, inefficient training process, resulting in wasted time and reduced quality.
- Managers struggled to plan training or identify the need for versatility.
Lack of coordination in team planning :
- Workstation assignments managed manually via Excel, resulting in frequent errors and considerable time lost.
- Absence of alarms to prevent errors (e.g. assignment of an untrained or absent operator).
Difficulties related to professional interviews and GPEC :
- Assessment and skills tracking scattered across several unconnected tools.
- No structured data to anticipate HR needs or build a genuine Forward-looking Jobs and Skills Management (GPEC) policy.
Why Trigano chose Mercateam to adapt to the challenges of industrial production
Trigano chose Mercateam to address these critical issues with a comprehensive, integrated solution. Mercateam provided solutions in five key areas:
Mapping skills and authorizations :
- Digitization of skills and employee data, providing a clear, reliable overview of know-how across the site.
Digitizing training :
- Implementation of a system enabling training to be organized and followed directly in the field via tablets or digital media.
Optimizing job assignments :
- Standardization and automation of schedules, with alerts in case of error (unqualified or absent operator).
Centralization of production content :
- Integrated digital documentation (instructions, operating procedures, authorizations), directly linked to jobs and skills, with automatic notifications of updates.
Professional interview management :
- Functionality dedicated to employee development, with structured monitoring of appraisal campaigns for managers and HR.
The project was carried out in several stages, with a pilot phase followed by a full roll-out, supported by appropriate training and resources to ensure rapid adoption of the tool.
Mercateam helps Trigano optimize and modernize its management processes
Time savings for managers and teams
- Simplified management Quick identification of skills and authorizations thanks to a dynamic matrix.
- Optimized planning Production schedules are automated, considerably reducing the time lost through manual adjustments.
- Training made easy : Training courses are organized and tracked digitally, avoiding errors and improving training quality.
Improving safety and quality
- Secure assignments Thanks to automatic alerts, only trained and authorized operators are assigned to sensitive positions.
- Tracking updates Operators are immediately informed of changes in production instructions, limiting errors.
Strategic vision for HR
- GPEC reinforced : Consolidated data enable us to better anticipate skills requirements, particularly in the face of retirement.
- Centralized monitoring HR can consult available skills and employee career paths in real time to plan effectively.
Measurable financial gains
- Fast ROI Mercateam deployment has generated an estimated annual gain of €350,000, mainly thanks to time saved by managers and improved production quality.
- Fewer losses Reduced human error in scheduling and better allocation of human resources.
Valued employees
- Better recognition : Digitalized professional interviews help to enhance skills and set clear objectives for operators.
- Greater commitment A smoother, more transparent organization enhances team satisfaction in the field.
"With Mercateam, we have transformed our skills and assignment management. The gains in time, efficiency and security are considerable. We now have a clear and precise vision of our site's needs, and we can support our employees in their professional development." HR Manager, Trigano Tournon-sur-Rhône
Thanks to Mercateam, Trigano has not only modernized its practices, but also strengthened its ability to anticipate and adapt to the challenges of industrial production. The digitization of skills and processes has significantly improved quality, safety and efficiency, while enhancing the value of employees at the heart of the organization.
