The challenges of productivity and maintaining know-how
In the highly competitive and ever-changing luxury goods sector, Richemont faced a number of challenges at its logistics center in Villars-sur-Glâne, Switzerland. These included:
- Improving productivity Field teams were wasting time on low-value-added administrative tasks.
- Preserving industrial know-how : Faced with staff turnover and the need to maintain complex skills, the Group risked losing critical know-how.
These issues highlighted the need for a solution to optimize skills management and simplify internal processes.
Why Richemont chose Mercateam to better preserve its industrial know-how
To meet these challenges, Richemont has opted for Mercateaman innovative solution that meets two strategic objectives:
- Increase on-site productivity by automating administrative tasks and facilitating team planning.
- Ensuring better mastery of skills by digitizing their follow-up and anticipating the risk of losing know-how.
Mercateam has distinguished itself by its ability to digitize and standardize processes, while supporting the necessary organizational changes.
How Mercateam helps Richemont optimize its know-how management
Over a six-month period, Mercateam deployed its tool at the logistics center, with concrete, measurable results.
Digitizing skills and training
100 % digital management of employee skills and authorizations.
Standardization of training processes for smoother skills upgrading.
Planning automation
Reduce administrative tasks with automated planning, saving time and money. +1000 hours/year.
Structuring information
Centralization of data on skills and authorizations, eliminating the need for individual 10 Excel files in two logistics sectors.
Proactive notification of expiring authorizations up to three months in advance.
Value analysis (ROI)
An ROI study demonstrated tangible gains on a site with 100 employees and 4 team leaders, reinforcing the tool's justification.
With Mercateam, Richemont has :
- Increase productivity by simplifying administrative tasks.
- Optimized management and transmission of critical skills.
- Strengthened competitiveness while ensuring long-term management of industrial know-how.
This partnership illustrates how digitalization, at the service of field teams, can transform challenges into opportunities.
